UNIVARSITY.ORG | 911 Emergency and VOIP Or Digital Phone Service
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03 Jan 911 Emergency and VOIP Or Digital Phone Service

As VOIP or Digital Phone service grows, a lot of questions come up regarding what to do in an emergency situation. Unfortunately a lot of VOIP providers do not qualify as true Telephony or Telecom companies and therefore do not have to uphold to strict FCC and government standards. Before signing up for any service always ask the following questions to your VOIP Provider:

1. Do you provide E911 emergency services?

2. When I dial 911 who will I be connected to?

3. How accurate is your system?

4. How easily can I update my information? And lastly

5. What happens if my power goes out?

A quality provider will have the following responses

1. Yes E911 is provided with our service

2. When you dial 911 you will be connected to the appropriate emergency dispatch location in your neighborhood

3. Our system verifies every address and confirms a dispatch in that area

4. Your address can be updated at any time in your online account.

As for question five, “What happens if my power goes out?” due to the nature of VOIP typically when your power goes out your phone and internet will no longer be connected. However their is a very inexpensive and easy solution for this. You can find the solution at your local computer store, they sell a device that is know as a UPS Battery Backup. Place this device next to your internet modem, router, and VOIP adapter making sure to correctly plug these into the UPS Battery Backup. Then, the next time your power goes out you will still have an active internet connection and be able to make telephone calls.



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