UNIVARSITY.ORG | Lean Office and Service at the University of Michigan
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15 Aug Lean Office and Service at the University of Michigan



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UM Lean Office and Service Takes Lean Beyond the Shop Floor to Improve Profitability
Administrative functions account for sixty to eighty percent of the cost of meeting customer demand. Streamlining and eliminating waste from your office and administrative processes using Lean concepts, tools, and methods will help you achieve significant bottom-line savings. This five-day certificate program presents a structured way to understand how a firm delivers value in its services, how to prioritize operational improvement opportunities, and how to link them to strategic priorities.

Key Learning Outcomes
-Identify what you need to do better in your services to support your strategy
-Understand how to improve efficiency of your office/service processes
-Create an action plan for your Lean improvement initiative
-Translate your Lean efforts into financial terms
-Learn easy hands-on tools that anyone can implement in an office/back-office/service setting

Experienced Faculty
Instructors from the U-M Ross School of Business and industry team up to deliver this experiential course focused on Lean office and business process improvement. Our instructors have years of industry experience coaching and training Lean implementations.

Hands-On Practice and Real World Examples
Hands-on simulations supplement lectures, exercises, and case studies to make this training meaningful and enlightening. We prepare you to take these tools and techniques back to your facility so you can begin implementing and transforming your traditional operations to Lean.

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